Frequently Asked Questions

The Cumulus Machine, a 12-pack of Cumulus Capsules, Use & Care Guide, cleaning solution, and a water filter.

• Machine weight: 30.6 lbs (without water)
• Width: 6 inches
• Height: 16 inches
• Depth: 19.27 inches
• Energy compatibility: 120 volts (North American Standard)

Eight 10 oz beverages.

The Cumulus Machine is the first at-home machine intentionally designed for brewing cold, so no. But you can make three different beverages: nitro cold brew, cold brew, or cold espresso.

No—Cumulus’ patent-pending Cold Cloud technology is integrated into the machine, and thanks to a unique process involving intense pressure, speed, and motion, it creates the magical effervescent bubbles in our nitro cold brew.

No—the water is supplied from a removable water tank, conveniently designed with a replaceable filter, and located at the front of the machine for easy access.

The Cumulus Capsules are 100% recyclable—they emerge from the machine clean, ready to head straight into the recycling bin.

Yes! They are chilled to the optimum drinking temperature, around 34°—no need for ice.

When first starting the machine, it will take approximately 15 minutes.

It makes three different beverages (our trio of brews): nitro cold brew, cold brew, and cold espresso.

• Nitro cold brew: 10 oz
• Cold brew: 10 oz
• Cold espresso: 4 oz

It makes three different beverages (our trio of brews): nitro cold brew, cold brew, and cold espresso.

• Calories: 5 g
• Carbohydrates: 0 g
• Sugar: 0 g
• Fat: 0 g (0 g saturated)
• Fiber: 0 g
• Protein: 0 g
• Sodium: 15 mg

Each capsule has a ‘best by’ date on it—they do not require refrigeration and should be consumed within six months.

The Cumulus Capsules contain 100% arabica coffee beans and water and do not contain any additives or common allergens.

The Cumulus Machine is only compatible with the proprietary Cumulus Capsules.

Yes! We offer a decaf version of our signature blend, Ritual. It is flavorful and complex, a medium roast that is perfect for mellow enjoyment any time of the day.

After placing your order, you will receive an order confirmation email with an order number. When the order is ready to ship, we will send an additional shipping confirmation email containing tracking information; you will also receive a final email upon delivery of your order.

If you have any additional questions, please message support@cumuluscoffee.com.

No—at this time, we only ship to the continental United States.

No—currently, we do not ship to PO or APO boxes.

Yes—we offer free ground shipping on all Cumulus Machine orders.

You will receive an email confirmation containing a tracking number when your order is ready to ship. You can use this to track the shipment (please allow 24-48 hours for the tracking number to update).

We use major shipping carriers like UPS, FedEx, and USPS. Depending on your location, your order will typically arrive within five business days but may take longer during the holidays or adverse weather conditions.

We will always do our best to accommodate your change or cancellation request. Please get in touch with support@cumuluscoffee.com, and our Customer Service team will advise you. Changes cannot be guaranteed, however.

During the pre-order period, cancellations can be processed until shipping is initiated. Thereafter, you will need to submit a return request (please see below). 

If, for any reason, your Cumulus Machine does not fully meet your expectations, we offer a 30-day return policy from the date of delivery.

To initiate the return process, please contact our Customer Service team at support@cumuluscoffee.com, and we will provide you with an RMA (Return Merchandise Authorization) number and a prepaid shipping label for your convenience. Returns without a valid RMA number may result in a delayed refund or be refused entirely.

We will process your return request and issue a full refund upon receipt of your return order at our warehouse. We kindly request that you retain all of the original packaging to ensure the safe return of your Cumulus machine. Proper packing is essential to prevent potential damage during transit; alternative packaging materials may invite a risk of damage—for which you would be responsible.

The Cumulus Device Warranty offers two years of coverage on all machine purchases or an extended three-year warranty on registered purchases. The warranty period begins on the date of purchase; for the units purchased during the pre-order window, it will start on the shipment date. 

During this period, Cumulus will either repair or replace—at its discretion—any defective product, with no charge to its owner.

To begin a warranty claim, please contact warranty@cumuluscoffee.com, and a Customer Service team member will assist you.