Help Center

The Cumulus Machine, a 12-pack of Cumulus Capsules, Use & Care Guide, cleaning solution, and a water filter.

• Machine weight: 30.6 lbs (without water)
• Width: 6 inches
• Height: 16 inches
• Depth: 19.27 inches
• Energy compatibility: 120 volts (North American Standard)

Eight 10 oz beverages.

The Cumulus Machine is the first at-home machine intentionally designed for brewing cold, so no. But you can make three different beverages: nitro cold brew, cold brew, or cold espresso.

No—Cumulus’ patent-pending Cold Cloud technology is integrated into the machine, and thanks to a unique process involving intense pressure, speed, and motion, it creates the magical effervescent bubbles in our nitro cold brew.

No—the water is supplied from a removable water tank, conveniently designed with a replaceable filter, and located at the front of the machine for easy access.

The Cumulus Capsules are 100% recyclable—they emerge from the machine clean, ready to head straight into the recycling bin.

Yes! They are chilled to the optimum drinking temperature, around 34°—no need for ice.

When first starting the machine, it will take approximately 15 minutes.

It makes three different beverages (our trio of brews): nitro cold brew, cold brew, and cold espresso.

• Nitro cold brew: 10 oz
• Cold brew: 10 oz
• Cold espresso: 4 oz

It makes three different beverages (our trio of brews): nitro cold brew, cold brew, and cold espresso.

• Calories: 5 g
• Carbohydrates: 0 g
• Sugar: 0 g
• Fat: 0 g (0 g saturated)
• Fiber: 0 g
• Protein: 0 g
• Sodium: 15 mg

Each capsule has a ‘best by’ date on it—they do not require refrigeration and should be consumed within six months.

The Cumulus Capsules contain 100% arabica coffee beans and water and do not contain any additives or common allergens.

The Cumulus Machine is only compatible with the proprietary Cumulus Capsules.

Yes! We offer a decaf version of our signature blend, Ritual. It is flavorful and complex, a medium roast that is perfect for mellow enjoyment any time of the day.

After placing your order, you will receive an order confirmation email with an order number. When the order is ready to ship, we will send an additional shipping confirmation email containing tracking information; you will also receive a final email upon delivery of your order.

If you have any additional questions, please message support@cumuluscoffee.com.

No—at this time, we only ship to the continental United States.

No—currently, we do not ship to PO or APO boxes.

Yes—we offer free ground shipping on all Cumulus Machine orders.

You will receive an email confirmation containing a tracking number when your order is ready to ship. You can use this to track the shipment (please allow 24-48 hours for the tracking number to update).

We use major shipping carriers like UPS, FedEx, and USPS. Depending on your location, your order will typically arrive within five business days but may take longer during the holidays or adverse weather conditions.

We will always do our best to accommodate your change or cancellation request. Please get in touch with support@cumuluscoffee.com, and our Customer Service team will advise you. Changes cannot be guaranteed, however.

Cancellations can be processed until shipping is initiated. Thereafter, you will need to submit a return request (please see below). 

If, for any reason, your Cumulus Machine does not fully meet your expectations, we offer a 30-day return policy from the date of delivery.

To initiate the return process, please contact our Customer Service team at support@cumuluscoffee.com.

We will process your return request and issue a full refund upon receipt of your return order at our warehouse. We kindly request that you retain all of the original packaging to ensure the safe return of your Cumulus machine. Proper packing is essential to prevent potential damage during transit; alternative packaging materials may invite a risk of damage—for which you would be responsible.

The Cumulus Device Warranty offers two years of coverage on all machine purchases or an extended three-year warranty on registered purchases. The warranty period begins on the date of purchase; for the units purchased during the pre-order window, it will start on the shipment date. 

During this period, Cumulus will either repair or replace—at its discretion—any defective product, with no charge to its owner.

To begin a warranty claim, please contact warranty@cumuluscoffee.com, and a Customer Service team member will assist you.

For a quick visual guide, check out the “Setup” video, or follow the Setup instructions below:

1. Place the machine on a stable surface such as a countertop, at least 3 inches from any walls.

2. Plug it into a grounded outlet.

3. Press the Cumulus logo on the capsule holder to release it and check for the blank cleaning capsule. Leave this capsule in place for the initial rinse.

4. Remove the water tank, remove and discard the stickers and orange plugs from the back of the tank and the platform where the water tank sits. 

5. Remove the water tank, fill it with clean water up to the fill line, and reinsert it. The alert light will pulse blue as the machine pumps water into the cooling chamber.

6. When the pumping stops, remove and refill the water tank.

7. Place a household container that holds at least 32 oz. under the spout and  select "Still" on the dial

8. Press and hold the brew button for about 5 seconds until all indicator lights turn white

• The machine will then pump water through the system to rinse it thoroughly. This process typically takes about 15 minutes. 
• When this cycle is complete, the machine will automatically unlock the capsule holder. Remove the blank capsule and store for future use. 

9. Empty the household container and refill the water tank.

Your Cumulus Coffee Machine is now ready to brew!

After approximately 150 brews, your machine will signal the need for maintenance by displaying an orange alert light, indicating it’s time for cleaning.

The cleaning process takes around 15 minutes and consists of four steps: a Purge Cycle to remove water from the machine, a Cleaning Cycle to refresh the internal components, a Rinse Cycle to flush out any remaining residue, and a final Filter Change to replace the water filter for optimal quality.

To clean your machine, you will need: 

• The Cumulus Coffee Cleaning Solution (included with your machine)
• The blank cleaning capsule (included with your machine)
• A 32 oz household container (i.e, large measuring cup or pitcher) that fits under the spout with the drip tray in place
• New Cumulus filter cartridge

The Purge Cycle is the first step in cleaning your machine, clearing out old water to prepare for a fresh brew.

To start the Purge Cycle, remove the water tank and filter, then empty the drip tray and place a container under the spout. Insert the blank cleaning capsule, set the dial to Nitro, and hold the brew button until all indicator lights turn white.

The Cleaning Cycle uses Cumulus cleaning solution to remove internal build-up, keeping your machine in optimal condition and should be run immediately after a Purge Cycle.

To start the Cleaning Cycle, pour half a bottle of cleaning solution into the water tank, add clean water, and place your household container under the spout. Tap the brew button to start. Once completed, empty the container.

The rinse cycle flushes the system with clean water after the cleaning cycle to ensure no cleaning solution remains and should be started directly after the cleaning cycle.

To start a rinse cycle, fill the water tank with clean water, place your household container under the spout, and tap the brew button. Repeat this cycle three times, emptying the container each time.

The water filter helps ensure the best water quality for brewing, which keeps your machine running smoothly and your coffee tasting great.

To change the filter, simply remove the water tank, take out the old filter, and insert a new Cumulus filter cartridge onto the pedestal at the bottom of the tank. Then, fill the tank with fresh water and place it back into the machine.

You can contact us at support@cumuluscoffee.com or by phone at +1 (888) 781-6020.