I switched to cold brew coffee about 10 years ago, preferring nitro, and have run the gamut of products and options for a decade. Brewing my own cold brew, buying flat nitro in cans, paying $7 at the coffee shop downtown … never satisfied or pleased with my choices. I had told a friend some five years ago that some day, some way, some one was going to figure out how to get me nitro coffee in my home without nitrogen cartridges and without requiring 8 steps. When I stumbled upon this machine a month ago I couldn’t have bought it faster. It arrived a few days later and I had my first home-brewed nitro coffee brewed within 15 minutes … watching those bubbles slowly fall like a draft-poured Guinness, I was immediately ready to reorganize my kitchen to accommodate my heavy albeit slim friend (machine weighs 30 pounds!). I found the perfect glasses (Bodum Pavina 12-oz Double Wall Glass, and accompanying 2.5-oz espresso glass), and my jubilation knows no bounds! The customer service line, both by email and phone, have been unbelievably responsive and helpful. Last night, on Saturday December 21, I was getting several email responses after 5pm, prompting me to thank this company with a review. One of my questions is something not on the website currently but something you may want to know: a pod of coffee I was told has between 200 and 250mg of caffeine, the decaf having between 7 and 10mg. If you’re on the fence about this machine, you shouldn’t be; it’s truly a pleasure to use.

I’ve never been able to quite replicate the quality of a good coffeehouse nitro cold brew at home….until today!

I drink coffee avidly, and am a little embarrassed to admit my monthly coffee budget between home and coffee shop consumption is roughly $300/mo.

A natural byproduct of that is plastic containers, plastic cups, plastic straws, gas, travel time, etc.

Like many of you, I initially questioned the price of this machine and buying into a new ecosystem, and questioning if it will meet my expectations.

But after doing the math, I realized this thing would pay for itself in about four months of use at my current consumption rate, so it quickly became a no-brainer, and I ordered, largely on the fact that Howard Schultz had endorsed it personally, and it was developed by some former green apron defectors.

I wish I could say the ordering process went smoothly, but a few days after I had placed my order, I realized I had accidentally ordered the wrong color machine. I quickly messaged the support team and explained the error I had made, and the level of service I received from Aniesha and the support team was white glove service at its best.

In some strange way, having an issue shined a light on the level of comfort and care that the Cumulus Support team exhibits with grace and aplomb, and that really cemented the value of this new relationship.

I’m a byproduct of former professional tenures with companies like Starbucks, Apple, and The Ritz-Carlton, so I know what…

This is definitely the best coffee machine I have ever owned and I have owned multiple fully automatic $1,000+ machines. I purchased this machine because my favorite coffee is a nitro cold brew, usually from Starbucks, and this was the machine I decided to try out. I love the froth on the coffee and their flavors are amazing! The best part of the company is their customer service, especially Aniesha the head of their customer experience. She was super helpful with all my questions and concerns and always replied right away, even on weekends! After trying many machines and then selling them to try other machines this is definitely my all time favorite!